How far ahead do I have to book a Mystery Break?

The earlier you book the better, as generally the prices will increase closer to your preferred travel date. However, you must book at least 2 weeks prior to the date of travel in order to give us time to prepare your Mystery Break package.

When do I find out where I am going?

Once the travel element of you Mystery Break is booked we will provide further details of your time and place of departure so that you can make transport arrangements. A few days before you travel we'll send you a parcel box that will include your Mystery Break destination. You can decide whether to open it straight away or wait until you’re at the airport if you dare?!

We'll also give you your boarding passes or tickets, hotel information and some handy tips for your destination. In the lead-up to your Mystery Break we'll also provide some weather updates and a few tips to help you know what to pack, along with when you need to be at the airport.

What airline will I be flying with?

We use a range of airlines including both traditional and low-cost options - you can select whether you would prefer not to fly with Ryanair or other low-cost options at the time of booking. We provide your full ticket and travel details when we advise you of your destination.

Please note that we do also do occasionally use Eurostar for some of our Mystery Breaks.

What airport will I be leaving from?

Mystery Breaks currently depart from all major London airports including Gatwick, Stansted, Heathrow and London City. We ask for your order of preference at the time of booking, although please note that depending on dates and times of travel, we’re not always able to book from your preferred airports.

All Mystery Breaks that involve travel by Eurostar depart from London St Pancras International.

In the lead-up to your Mystery Break we'll let you know what airport you will be flying from and when you need to be there.

What hotel will I be staying in?

We pick our hotels the same way you do – we look for great hotels in good locations for exploring the destination, and only select those that have good customer reviews.

We do let you select 3, 4 or 5 star hotels and occasionally we will upgrade you when we are able to obtain a good deal. Hotel Star Ratings are provided to us from third-party sources.

What is the maximum number of people that can share a room?

We take bookings for up to 3 people sharing a room and there will be a small surcharge that will be included in your Mystery Break cost. Please note that the third bed may be a rollaway bed or a foldout sofa bed.

Can I book a Mystery Break for more than 7 nights?

Yes, If you want to experience a longer Mystery Break, please don't hesitate to contact us.

What are the luggage restrictions?

One piece of carry-on hand luggage per person is included in the cost of your Mystery Break package. The size does vary between airlines, but generally is 50cm x 40cm x 20cm (including any handles or wheels).

You can also add check-in luggage of up to 20kgs at the time of booking your Mystery Break - a surcharge of £20 will be automatically added to the cost of your package. Please note that we may use the surcharge to book a more expensive airline where check-in luggage is included.

Will you give me a guide to the destination?

We provide you with a personal itinerary that will include some things to do and see, some tips for eating out and emergency contact details.

Can I select where I go?

Sorry but no. However, we do let you select theme such as Romantic, Cultural, Beach or Party (or you can let us surprise you). We also let you select up to 3 destinations to exclude. If you’ve booked a Mystery Break before, we’ll always send you somewhere new.

What time will my flight leave/return?

We'll do our best to place your flight in the time frame chosen when making your booking.

Will my flights be direct?

Yes – all flights will be direct.

How will I get from the airport to my accommodation?

We will provide instructions from getting from the airport to the city in our destination guide by all popular routes including rail, bus and taxi options.

You can also choose to add return transfers directly to your hotel from the airport at the time of booking your Mystery Break. Hotel Transfers are provided by Holiday Taxis.

Can you take children on a Mystery Break?

Mystery Break is not designed with children in mind, but if you’d like to take them on your adventure please contact us and we’ll see what we can do.

Can I change a booking?

Once you have booked, we will endeavour to make any amendments or cancellations of your travel arrangements that you request where possible, and will confirm any applicable costs or charges. Please contact us for further details.

What happens if I'm unable to travel on the day of departure?

Since we may incur costs in cancelling your travel arrangements, you will have to pay the applicable cancellation charges up to a maximum of 100% of the cost of your booking.

If the reason for your cancellation is covered under the terms of your insurance policy, you may be able to reclaim these charges.

What happens if a flight is delayed or cancelled?

If a flight is delayed or cancelled you will need to liaise directly with the airline.

What forms of payment do you accept?

We accept payment by most major credit and debit cards including MasterCard, Maestro, Visa and Visa Debit.

All payments will be processed in GB Pounds Sterling (£).

Our online payments are powered by WorldPay.

What is WorldPay?

WorldPay is a credit card processing system which authorises transactions at the time of purchase. Backed by major banks, it provides a secure gateway for online shopping. When you are ready to pay for your Mystery Break you will automatically be directed to WorldPay's secure site to enter your credit card or debit card details for payment. WorldPay will authorise your card and take payment on our behalf before returning you to our website.

Any more questions?

If you haven't found the answer you've been looking, please don't hesitate to contact us and we'll do our best to answer your questions.

Our destinations are carefully selected from throughout Europe based on customer recomendations and reviews.

We are constantly updating our destinations and we pride ourselves on including some yet to be discovered by mainstream tourists.

We carefully match our destinations to the type of break you would like – either romantic, cultural, beach or party. We also allow you to choose up to 3 destinations that you can exclude so that you’re not re-visiting somewhere that you have been recently.

If we are unable to select a destination listed below for your package holiday with us due to lack of availability or due to the specific details you have entered for your booking, we may select a new suitable destination not presently listed.

Our Current Destinations:
  • Amsterdam, Netherlands

  • "The year 2013 is a very special year for Amsterdam. In celebration of several incredible milestones such as the opening of the renovated Rijksmuseum, 40 years of the Van Gogh Museum, the 125th anniversary of The Concertgebouw and the Royal Concertgebouw Orchestra, 175 years Artis Royal Zoo and 400 years of the Canal Ring, the year is chock-full of exciting events and exhibitions. As a city renowned for its creativity and innovations, 2013 is THE year we share this spirit with the world. No wonder that Lonely Planet named Amsterdam as one of the best cities to visit in 2013, and CNN proclaimed Amsterdam as one of the 10 hottest destinations for this year: a “must-visit”!"

  • Athens, Greece

  • "Of all Europe’s capitals, Athens is probably the one that has changed the most in recent years. But even though Athens has become a modern metropolis, it still retains a good deal of its old small town feel. Here antiquity meets the future, and the ancient monuments form a classical backdrop to a new and trendier Athens – and it is precisely these great contrasts that make the city such a fascinating place to explore."

  • Barcelona, Spain

  • "Fanciful architecture and hip restaurants have come together with the sunny southern Spanish climate and beaches. This has transformed Barcelona in just a few decades from a rough port city to one of Europe’s—if not the world’s—premier destinations. Stroll along La Rambla, admire the Casa Calvet’s façade or the Casa Mila designed by Gaudi, visiting the Market of la Boqueria is a 'must do'. Sample some of the many bars, cafés and late night haunts while you’re at it."

  • Berlin, Germany

  • "Welcome to Berlin - The capital of Germany, which has been enormously afected by an incredible history as well as the dynamic changes since the Wall came down, exerts a very special kind of fascination. In no other European metropolis has so much changed in recent years. Of course, famous sightseeing landmarks like the Brandenburg Gate, Reichstag and East Side Gallery still bear witness to the history of the city – but today Berlin presents itself as a young, dynamic metropolis open to the world right in the heart of Europe, setting new trends in architecture, art and fashion. Discover its diversity – enjoy Berlin!"

  • Bilbao, Spain

  • "The Basque city of Bilbao is a spellbinding capital of design and gastronomy. With one of the world’s finest buildings - the Guggenheim - at its heart, Bilbao dazzles with style and energy and boasts a unique identity as well as Europe’s oldest and most enigmatic language."

  • Bordeaux, France

  • "An exciting history, an unbeatable wine culture and world-class gastronomy lead visitors to speak in lyrical terms about Bordeaux. Large, charming pedestrianized streets in the center make the city attractive for shopping while the evenings have the attractions of the opera, bars, shows and dance. Above all, Bordeaux is a city to enjoy."

  • Bratislava, Slovakia

  • "Bratislava - the little big city. With fewer than half a million people, Bratislava ranks to Europe's most relaxed capitals, because everything is in close vicinity, reachable within few minutes walking distance. Even other 2 capital cities are very close - Vienna (80km) and Budapest (200km) - reachable also by a boat on the river Danube. Besides, the city itself has its old-town charm, sophisticated restaurants, traditional pubs, good music ranging from jazz to opera, stylish people, and a human scale which means that as a visitor you will not spend half your day trekking in and out of underground stations or getting from the airport into town. All this, plus Central Europe's greatest river as a backdrop. What more could you want?"

  • Bruges, Belgium

  • "Welcome to the World Heritage City of Bruges! It is only fair to say that the places that stir all your senses and that creep under your skin are extremely rare. These are the places that pluck your heartstrings, yet whose secrets you can’t unlock completely. Bruges happens to be such a unique place. Cultural and artistic, cosmopolitan, unashamedly Burgundian, mysteriously medieval, and a Unesco World Heritage site to boot. Strolling along Bruges’ alleys, picturesque canals and verdant ramparts you cannot but fall hopelessly in love with her elegant mysteriousness."

  • Brussels, Belgium

  • "Brussels, a city that continues to surprise and move you. This city-region-capital of 500 million Europeans is waiting to share its treasures with you. It’s a fair bet that its stormy history is the reason for its open-mindedness, warmth and friendliness. You’ll feel right at home in Brussels! As well as its historic monuments, Brussels has so much to share with you: its comic strip speech bubbles, its Art Nouveau façades, the talent of its stylists and designers, its delicacies and its surrealism, which can be found on every street corner."

  • Bucharest, Romania

  • "Bucharest is undoubtedly Europe’s best kept secret. Restaurants, bars, art galleries and museums are now springing up on every newly renovated corner. Travellers are steadily discovering this little gem of a city and seeking out Bucharest’s hidden character. Its treasures are well worth hunting for and visitors will find in their quest a place of warmth and spirit. Welcome to Bucharest!"

  • Budapest, Hungary

  • "Budapest – one of the world’s most beautiful cities - has succeeded in preserving its soul, although the city has been rapidly modernised in recent years. Today the river Danube, the old Art Nouveau palace and the wide boulevards have been joined by gourmet restaurants and trendy bars. This is where those who are interested in history or likes to party come - and anyone who wants to relax in the city’s many steam baths."

  • Copenhagen, Denmark

  • "Copenhagen has something for everybody. Here you will find a great mix of world-class gastronomy, beautiful architecture, award-winning design, clean harbour baths, the unique free town Christiania and the world’s oldest monarchy. Copenhagen is a compact big city, a world-class city loved and ranked very highly by leading travel and lifestyle magazines. It has been named one of the best cities to live in several times, and it was the first city in the world to be named ‘Bike City’ by the International Cycling Union – a title to which the several hundred bike lanes bear witness to. Surrounded by historic buildings, narrow curving streets, pulsating shopping and a happening nightlife it is easy to feel right at home in the Danish capital.!"

  • Dublin, Ireland

  • "Bubbling with energy and excitement this cool, cosmopolitan capital has a vibe that will leave you gasping for more. Lap up the lively nightlife, immerse yourself in stand-out culture, and clear away the cobwebs with adrenaline-pumping action. The home of Guinness, street festivals, live music, exhilarating coastal adventures and of course the legendary Irish 'craic' it’s the perfect mix of culture and fun. From street performers to sea safaris, from kite surfing to kitch cool cocktail bars, from gentle strolls along the coast to ginger prawns straight from the sea. Once you get a taste for Dublin you’ll realise it’s got a personality you won’t find anywhere else. You can do it all in Dublin!"

  • Dubrovnik, Croatia

  • "The City of Dubrovnik is buzzing with life all year around. The astonishing beauty of the marble-clad Old Town is only to be found within the city walls. It is always full of people in the squares, in the small alleyways, in the cafés and in the bars. The clean beaches and the crystal-clear blue water surrounding the city walls of Dubrovnik captivate the visitor with their charm."

  • Eze, France

  • Faro, Portugal

  • "Many people say that Faro – the capital of the Algarve – is located on Europe’s most scenic coast, offering beautiful, long sandy beaches that stretch away into a horizon framed by rocks on either side. Faro is a charming old town with cobbled streets and leafy parks. Its location in the center of the Algarve makes Faro the perfect starting point for round-trips."

  • Florence, Italy

  • "Florence is the beautiful regional capital of Tuscany, and one of the most popular tourist destinations in Italy. It is acknowledged by UNESCO as a World Heritage Site, and stepping onto its historic cobbles it is easy to see why. Cradled between the surrounding hills, the city hosts some of the most famous works of art on the planet and the whole of the city centre is packed with stunning palaces, churches and monuments. The surrounding countryside is well-known for its rolling hills and its wine—particularly the Chianti area between Siena and Florence."

  • Frankfurt, Germany

  • "Frankfurt has more to offer than gleaming skyscrapers, European Central Bank and expensive restaurants. Behind its shiny facade are medieval neighborhoods, inviting parks perfect for a picnic and surprisingly healthy outdoor living."

  • Geneva, Switzerland

  • "Geneva nestles like a sparkling jewel on the shores of Lake Geneva. Here everything exudes quality, elegance and a cosmopolitan lifestyle. The place is buzzing with people from all corners of the world. The city has excellent restaurants, exclusive shops, beautiful parks, a vibrant cultural life and interesting museums. A practical aspect is that Geneva is geographically quite small. You can wander around the town in an hour, and it is easy to go on quick one-day excursions to the idyllic surroundings."

  • Granada, Spain

  • "The impressive, enchanting shadow of the Alhambra casts a magical spell upon all who pass through Granada. This is a city of legends created by gypsies and pirates, played out in the warren of the Alyayzin, and in the inescapable presence of the ancient Moorish castle, the famous Alhambra. The Sierra Nevada Mountains provide an impressive backdrop and add to the enchanting feel of this miraculous place."

  • Ibiza, Spain

  • "Besides being the clubbing capital of the world, Ibiza also has an amazing natural beauty, a superb climate and a World Heritage site. Whether you want to lose yourself to the music of the world’s best DJs in Ibiza’s unmatched party scene or if you want to enjoy the astounding clear sea, warm sun, attractive coves and eventful beaches – or a bit of everything – you have certainly come to the right place. Part of the Balearic Islands, Ibiza is a jewel in the Mediterranean Sea. You can explore the blissfulness of the island by day, party by night – all night – and then relax on one of the many divine beaches. Alternatively, you can party twenty-four-seven."

  • Krakow, Poland

  • "This medieval city looks like it has fallen straight out of a fairytale book, with its bustling market square, spiralling gothic towers, castles and legends about dragons. Explore the narrow backstreets, hidden courtyards and the network of underground cellars and tunnels. Krakow is known as the cultural capital of Poland through its love of music, poetry and theatre. After years of occupation and struggle, Krakow has emerged a proud city with a strong sense of identity, yet has still maintained its artistic and fun-loving soul."

  • Lanzarote, Spain

  • "Sun, warmth and relaxation are just the start. More than 300 volcanic peaks create a fascinating lunar landscape on the “Island of Fire,” the landscape of which is tinged with pink, purple and ochre. Subterranean caves, tunnels and lakes entice the calmest visitors to seek adventure. For surfers, moreover, Lanzarote is the Canary Island with the most perfect waves. It’s often rumored that the island was once part of the lost city of Atlantis... come see for yourself!"

  • Lisbon, Portugal

  • "Lisbon basks in the sun reflecting of the Tejo River and quickly seduces most visitors. The mixture of history and modernity, of small town and metropolis, of the antiquated and the shining new is irresistible. Add excellent shopping, late but safe nightlife and restaurants with Europe’s best dish, and you have the city in a nutshell."

  • Luxembourg City, Luxembourg

  • Madrid, Spain

  • "It is possible that the city that never sleeps has calmed down a little in recent years. Yet, even if the bars close a bit earlier these days, you can still count on finding a party atmosphere at all times of the day and in all situations. And then, once you have had enough of socializing, you can take a few days out and enjoy the best kilometre of art to be found in Europe."

  • Malaga, Spain

  • "“Ciudad del paraíso” – the paradise city. This is how the Nobel Prize winner for literature, Vicente Aleixandre, described Malaga. A city that vibrates with life and fascinates with its mixture of ancient history, folklore and modern culture. And of course, it is easy to imagine paradise in this harbour city with nearly 3.000 hours of sunshine a year and several kilometres of beach right in the centre. "

  • Mallorca, Spain

  • "Mallorca has shed its skin—it has changed from package holiday island to pleasure island. Treasures from countless centuries have been given a stylish new makeover. These days we enjoy the cultural heritage from the Phoenicians, the Baleares (the original inhabitants, famed for their skill with stone slings), nomads, pirates, Greeks, Romans, Moors, Venetians, Frenchmen, Spaniards and all the others who adored this green island. Here you can live in ancient castles, farmhouses and renovated palaces. Today’s Mallorca is a place where lovers of luxury, fans of culture and connoisseurs of life can really enjoy themselves."

  • Menorca, Spain

  • "While the majority of holidaymakers flock to the more publicity-prone islands of Mallorca and Ibiza, Menorca attracts those who want the best of the Balearics, but without the crowds. The stunning coves with white sand beaches are enough of a draw by themselves, but the history, countryside and tranquility of this quieter isle all add to its charm."

  • Milan, Italy

  • "Milan is all about design and high fashion, so the range of shops and trendy bars can be almost overwhelming. But Milan also has the Duomo cathedral, da Vinci’s “Last Supper” and the simple neighbourhood restaurants where no long lunch is complete without ossobuco and risotto alla milanese."

  • Munich, Germany

  • "In Munich exclusive shopping, fashionable streets and monumental buildings co-exist with lederhosen, brass music and rustic beer halls. Visitors can start their day in a simple bar with knuckle of pork and sauerkraut, and end it in a gourmet temple with white linen tablecloths. Moreover, Germany’s most cheerful residents live here. But you have without doubt already discovered that."

  • Nice, France

  • "The Greeks and Romans did it, as did rich lords, film stars, artists and thousands of tourists. They were just going to pass by, but instead remained in Nice and along the Riviera. Some for just a few weeks, others for months and years. They were too captivated by the light, enchanted by the scents and charmed by the taste of olives, wine and succulent vegetables. All this with a chance to dabble their toes in a turquoise sea! In addition to this, a Nice Nouveau has evolved – a sassy Mediterranean metropolis with pulsating nightlife, new avant-garde hotels and daring art galleries. The most fashionable street, the Promenade des Anglais, is the Champs-Elysées of the whole Riviera. Have you already bought your return ticket?."

  • Palermo, Sicily

  • "Palermo is a hidden gem! After years of mafia rule and poverty, the city has reclaimed its place among Europe’s cultural cities. Palermo is full of sights and treasures, from Baroque churches to modern Sicilian restaurants."

  • Paris, France

  • "Welcome to the fabled “City of Lights” or “City of Love.” Paris is certainly both and has always been considered one of the most romantic cities in the world. Whether an artist, a businessman or a tourist, you will enjoy the long walks from Montmartre to the Quartier Latin. Going through some of the finest Roman and medieval monuments, sooner or later you will end up at a café, standing on the Pont Neuf Bridge, or exploring a vintage fashion shop in the Marais district."

  • Positano, Italy

  • Prague, Czech Republic

  • "”Mother Prague has clutches,” Franz Kafka wrote, nearly one hundred years ago. Prague’s convoluted streets may keep you in those clutches, loving every second of it. Anyone who has wandered around the cobbled streets and Gothic alleyways, seeing the moon hover behind the towers and pinnacles of Europe’s most beautiful capital, will definitely come back."

  • Reykjavik, Iceland

  • "Think Reykjavík - Pure Energy! Visitors to Reykjavík always experience the pure energy at the heart of Iceland’s capital city -whether from the boiling thermal energy underground, the natural green energy within the city and around it, or the lively culture and fun-filled nightlife. The world’s northernmost capital is framed by the majestic Mount Esja, which keeps a watchful eye on the city, and the blue waters of Faxafoi Bay. On a sunny day, the mystical Snaefellsjokull glacier appears crystal-like on the western horizon, while mountainous moonscapes spread to the southeast."

  • Riga, Latvia

  • "Riga greets visitors with a unique and breath-taking silhouette, beautifully reflected in the Baltic Sea. A stroll through the city centre offers a charmingly confusing mix of a modern metropolitan city, with exclusive shopping, crazy nightlife, international cuisine and ancient traditions in a capital that has been multi-cultural throughout its 800-year history. And all this in a city worth getting lost in."

  • Rome, Italy

  • "Rome, known as the Eternal City, has attracted visitors for over 2,000 years. It is one of the most magnificent and romantic cities in the world. Rome has an attractive mix of grandiose sights and bustling city life. Life is sweet—the cake is there for the eating. Italian designer shopping, smooth ice cream, frothy cappuccino and exquisite wines to name but a few things."

  • Rotterdam, Netherlands

  • "The time has come to experience the country’s second biggest city. Famous for its status as one of the largest ports in the world, Rotterdam is also a vibrant metropolis and a cultural and economic hotspot with a lot to offer. Enjoy great events, splendid shopping, a wild nightlife and exciting modern architectural delights."

  • Salzburg, Austria

  • "Most people associate Salzburg with Wolfgang Amadeus Mozart and the movie "Sound of Music." The city is certainly as beautiful in real life as it is on the silver screen. Some of its features are straight out of a fairytale – rustic medieval buildings, Baroque gems and quaint little squares."

  • Santorini, Greece

  • Sorrento, Italy

  • Tallinn, Estonia

  • "Steeped in Medieval charm, yet always on the cutting-edge of modernity, Tallinn ofers today’s travelers plenty to see. The city is big enough and interesting enough to explore for days, but also small and compact enough to give you the full Tallinn experience in just a few hours."

  • Taormina, Italy

  • Tenerife, Spain

  • "Most people come to Tenerife for the sunbathing, swimming, eating good food and spoiling themselves. However, what makes people come back, year after year, is the island’s unique wealth of variety. Tenerife is much more than its beaches, here you can find riotous traditional festivals and liberating isolation, glistening snow and glowing lava. For the visitor there is something new to discover every day."

  • Venice, Italy

  • "There is no other city like Venice. It has 180 canals, 450 bridges and magnificent palaces. It is a city rich in museums and historical buildings of great artistic and cultural importance. Add to that the transient feeling and the quiet everyday life. The beauty of it all is truly apparent."

  • Vienna, Austria

  • "Vienna fires our imagination with sweeping waltzes and balls at the Opera, beautiful buildings, the Spanish Riding School and traditional cafés. That being said, even with all this history and tradition, Vienna also has a very different side – its young, trendy and creative side. In the Freihausvierteil, creativity thrives and young designers and artists exhibit and sell their work."

  • Zagreb, Croatia

  • "The tall spires of the Cathedral are visible from far away, and they function as a perfect introduction to the beauty that Zagreb has to offer its visitors. For centuries Zagreb has been a focal point of culture and science, and it has now developed into a centre of commerce and industry as well. The town has, in recent years, become one of the most popular places in former Eastern Europe to visit. It is very much a town with an outdoor lifestyle which offers culture as well as clubbing, and that is one of the many reasons why people of all ages love this fantastic, dazzling place."

  • Zurich, Switzerland

  • "The charming metropolis of Zürich, Switzerland offers first-class quality of life. Zürich is distinguished by its unparalleled selection of stores lining the world famous shopping mile, the Bahnhofstrasse, not to mention its broad choice of leisure activities. Numerous gastronomic establishments in the surrounding region pamper food lovers with all manner of culinary delights. After dark, some 500 bars and clubs provide a wide variety of entertainment. Zürich is also the ideal departure point for all kinds of excursions, such as to the Rhine Falls, a chocolate factory, or the snow and perpetual ice on Titlis Mountain."

How can the Gift Vouchers be redeemed?

Redeeming the Gift Voucher is straightforward – the receiver will simply need to visit www.mysterybreak.co.uk and enter the unique code that appears on the voucher when completing their Mystery Break booking.

Can I use a promo-code and a Gift Voucher code in the same booking?

Yes – you can benefit from both a Promotional Code and Gift Voucher if you have both – please note that the codes are entered in different places.

Can I use the same Gift Voucher for two or more bookings?

No. The Vouchers must be redeemed in the same booking; therefore only one Gift Voucher can be redeemed against a single Mystery Break package.

Do I have to use the full amount?

Yes. If the total of the Mystery Break package purchased is less than the value of the Gift Voucher, any remaining Gift Voucher balance will become void. If the total of the Mystery Break package purchased exceeds the amount of the Gift Voucher, the balance must be paid by credit or debit card to complete the booking.

Have the Gift Vouchers have an expired date?

Yes. Gift Vouchers must be redeemed within 12 months of the date of purchase.

Can be a Gift Voucher refunded?

Yes. A Gift Voucher can be cancelled and money refunded to the purchaser, provided that the Gift Voucher has not been redeemed and the purchaser requests cancellation of the Give Voucher by sending an email to contact@mysterybreak.co.uk within 28 days of purchase of the Gift Voucher.

How will the Gift Voucher look like?

If you’d like to see an example of how your selected Gift Voucher will look you can check at the bottom of the page and select ‘See an Example’. Gift Vouchers will be dispatched by email in A5 PDF format to the email account of the purchaser as soon as payment for the gift voucher has been cleared. An invoice will also be provided.

I’ve lost my gift voucher, can I replace it?

Yes. We can provide the purchaser with a replacement – simply contact us if you need one.

I’m having problems redeeming my gift voucher, what should I do?

Please firstly check that the voucher hasn’t expired. If you’re still having trouble then please contact us.

Groups are more than welcome!

Mystery Break has been designed with groups in mind, and you can booking for up to nine travellers in one booking. If you want to join an existing booking, please just provide the booking reference in the 'Any Other Instructions?' section of the booking form, or simply contact us to let us know.

If you wish to book a trip for more than 9 people, please contact us and we will be happy to help plan your trip. Mystery Break is perfect for Stag or Hen weekends and guarantees a surprise. For Group Bookings we are open to working with the oganiser(s) to help plan your trip, and we have our very own in-house events manager.